Transparency first
Snap the North's services are provided under the general terms and conditions for the sale of travel services, regulated by Swedish law. By making a booking with us, you agree to these terms.
A booking is considered valid only after written confirmation from us (via email or digital message). We accept bookings up to 30 days before departure; last-minute bookings require full payment (100%) immediately.
Unless otherwise agreed:
Failure to make payment by the due dates will result in the cancellation of the booking, with no right to a refund of the deposit.
The price may be updated up to 15 days before the trip only in the event of changes in transportation costs, taxes, VAT, or local charges. If the increase exceeds 10%, you have the right to withdraw from the booking without penalties.
Any requested changes will be evaluated on a case-by-case basis. Operational fee: €25 per person. Please communicate any changes at least 30 days before departure.
It is possible to change the name on a booking if:
Both you and the replacement traveler are responsible for the final payment.
If an essential service cannot be provided, we will offer alternative solutions of equivalent value or refund the difference. In cases of force majeure (extreme weather conditions, road closures, emergencies, etc.), alternatives may not be available and partial or no refunds may be the only possible option.
You are required to:
You are responsible for any damages caused by your negligent behavior.
We strongly recommend purchasing:
Please make sure your insurance covers outdoor activities, adverse weather conditions, accidents, and early return. Without adequate insurance coverage, all risks remain your responsibility.
If You Cancel:
No refund will be provided in case of:
If You Cancel Due to Force Majeure (serious illness, severe injury, hospitalization):
A refund may be considered only if:
In these cases:
If We Cancel:
In the event of cancellation by us due to unforeseen circumstances or force majeure, refunds are limited to the amounts actually recoverable from suppliers. No additional compensation will be provided.
Please report any issues immediately to your guide or directly to us. Formal complaints must be submitted within 7 days of returning from the trip.
We are responsible for the services included in the contract in accordance with Swedish law. We are not responsible for:
Any dispute shall fall under the exclusive jurisdiction of the District Court of Haparanda, Sweden.
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